Guest Check-In - Job Description

We're all about creating a place worthy of our dogs and one that's human-friendly too! Love being around dogs and want a fun, casual work environment? Especially if you have experience working with dogs in an off-leash setting... We're looking for YOU!

Primary Purpose: To help all visitors- 2 and 4 legged- To have the most amazing time! This position will ensure the guest experience from first check in, through membership sign-up, and even through cancellation is the best it can be. This position will work with our management team to Produce events and parties that will help connect and create community as we work towards our purpose to help dogs and people find their pack.

 

Position Info:

• Hourly, Part Time at $12-$14 per hour (depending on experience), paid bi-weekly via direct deposit
• Bring your dog to work
• Paid time off for your birthday
• Free employee membership to Doggos and friends & family membership discount rates for your friends
• Employee discounts on non-alcoholic products and merchandise
• Monthly gift cards to spend while hanging out at Doggos
• Staff snack and beverage area available daily, and quarterly staff socials
• Fun work environment with other awesome dog people that just want to create a place worthy of our dogs

 

Essential Responsibilities:

• Manage visitor check-in, welcoming guests, verifying records, and going over house rules, checking ID's, etc. to ensure full compliance with Doggos Policies and set up a warm reception by our dog park and management team
• Conduct customer follow ups in person and by email and phone on their visits
• Manage membership sign-ups and handle communication with customers regarding membership accounts, billing needs, expired vaccines, etc. as necessary, including fully processing cancellations, bans, and refunds according to policy
• Answering comments and questions via social media messaging, email, phone, and in-person in a timely fashion
• Assist in booking of dog birthday parties, private rentals, food trucks, and other events at Doggos, working with Management as needed to prepare for impact to operations and staff
• Daily, weekly, and ad hoc reporting on membership details, check-ins, cancellations, etc.
• General janitorial duties as needed such as wiping tables down or taking out trash
• Assist with other operations needs as business volume dictates (special projects that may be assigned, assisting in setup or breakdown of events/parties, etc.) or management requests

 

Schedule & Shifts:

We're open 2-10p during the week, 12-10p on Sat and 12-9p on Sunday. Hours will be based on your availability and business volume and will require weekends.

 

Physical Elements:

• Carrying & Lifting: This role involves regular carrying or lifting of items as much as 30lbs in weight, such as bar inventory, 20lb propane tanks, retail supplies, cleaning supplies, as well as moving dog park equipment, furnishings, etc.
• Standing & Walking: This role requires fast-paced walking, standing for long hours and involves kneeling, and squatting, and bending over. -
• Weather: This role requires you to be outdoors for long, continuous periods of time and work in an un-conditioned environment where you may be in direct sunlight and high heat, rain, cold weather, etc.

 

Experience and Qualifications:

• Must love dogs and helping people.
• Must be detail oriented -Must have the ability to work independently, with a sense of urgency, and good time management skills
• Strong written and verbal communication skills
• Good working knowledge of G Suite basics such as Google calendar, gmail, hangouts, Google drive and basic MS applications such as Microsoft Word, Microsoft excel, etc.
• Strong organizational skills